In today’s era, where messages connect the entire world, technology is also connecting sales. A new invention called LiveChat AI allows customers to receive 24/7 support and assistance. LiveChat AI is one of the most useful and easy-to-use AI tools for big companies and small businesses. It allows users to receive answers to their queries within seconds and doesn’t require them to wait for a very long time.
Today, we will discuss LiveChat Review The Chat that only ends with a new client.” LiveChat review will not only cover the advantages and disadvantages, but also the interface, customer care, key features, and much more. So, let’s hop on to learn more about LiveChat artificial intelligence through this article.
What is LiveChat AI?
LiveChat AI refers to the use of artificial intelligence in the field of live chatting and customer care. Technology has brought a new wave of change into the field of sales and marketing. The LiveChat review will further cover how it has impacted the whole marketing industry. It has also increased online sales, improved the satisfaction of customers better, and provides automated customer support.
It has developed into one of the most reliable and efficient live chatting and messaging AI tool that supports automated customer care and provides answers within seconds. This AI tool is not only useful for big businesses but also for small businesses like thrift stores and second-hand clothes marketing.
Key Features of LiveChat
Next in the article on LiveChat review, we shall be discussing the key features of the AI tool. The most important feature is its easy-to-use interface that is very amateur or beginner-friendly. It also has many other primary features, which are discussed and listed below:
Chatting in Real-Time
Customers are not only conversing with an AI, but they are also asking queries in real-time. It takes only a few seconds to answer their queries and questions and clear their doubts. This is possible due to the use of real-time chatting, where customers don’t have to wait 48 hours to get an answer.
Automatic Chatbots
Another important feature of LiveChat artificial intelligence is the use of automated chatbots that has saved answers and questions. They are trained to answer the queries and solve problems of the customers through assigned FAQs and other questions and commands.
Chat Analysis
Not only the above but the AI tool also analyses its chats and performance to make it better and improve its performance. This is beneficial so that humans don’t have to update it manually with newer data.
Integrations of Different Applications
It integrates a lot of different applications like Shopify and WordPress to make it a more wholesome and integrated system, and also for the seamless flow of information.
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How to Use LiveChat?
We will now try to understand how it works in the LiveChat review. This is a very easy-to-use AI tool for the purpose of customer care and service. It doesn’t require any expertise and can be used by anyone.
- Step 1: Open LiveChat.
- Step 2: In chatbot section, you will get the option of creating a new chatbot.
- Step 3: You can customise the chatbot with a greeting (Good Morning, Hello, Hi).
- Step 4: You can connect your website and other content to your AI (PDFs, Docs, Websites) to train your chatbot.
How the Interface of LiveChat Works?
The interface of LiveChat is very user-friendly. It is designed to look simple yet informative. The messages are colour-coded and also different for each customer. Some ways in which the interface is unique are:
- Minimalistic: The dashboard displays only the ongoing conversations with no extra mention of other stuff, so that it doesn’t look too cluttered.
- Colour-coded: The messages are colour-coded and is different for each customer. This helps in making people know the difference between the customer through the colour.
- No coding required: Without knowing coding, one can set up agent roles and train the chatbot with better answers to the queries.
Pricing Plans
LiveChat prices are a huge question since it is a very important tool in customer care and support. Many small businesses and big companies rely on this AI tool for customer care. If you are curious about the LiveChat pricing, take a look at the table below:
| PLAN NAME | PRICE | FEATURES |
| Starter | $20/ month | Track 100 visitors, check 60-day chat history. |
| Team | $41/ month | Track 400 visitors, unlimited chat history checking. |
| Business | $59/ month | Track 1000 visitors, work scheduler, staffing prediction |
| Enterprise | Request a call | Customisation of tracking limit, white label widget for the chat. |
Pros and Cons of LiveChat
There are a lot of advantages of LiveChat AI as well as disadvantages. One of the main pros of LiveChat is how easy it is to use and being beginner-friendly. However, many people have reported prices being too high for the features it provides. Below are the advantages and disadvantages of LiveChat AI:
Advantage
- It is very beginner-friendly and easy to use.
- It has a very quick and approachable customer service.
- It provides seamless integrations with other apps.
- It has automated chatbots that don’t require human input afterward.
Disadvantage
- It doesn’t have advanced automation of AI responses.
- It is quite expensive and hence, is not accessible to everyone.
- It doesn’t give many customisation options.
- The chatbot scripting requires a learning curve.
Who Should Use LiveChat?
We shall now learn more about who are the target audience in LiveChat review. Some are:
- Small businesses to boost their productivity, sales and improve engagement.
- In sales, it can be used for lead qualification.
- Big companies want to provide customer service where they don’t have to wait too long to get an answer.
- Students who are looking for a good way to improve their assignments.
Alternatives to LiveChat
There are some alternatives to LiveChat AI. We shall be knowing about them next in the LiveChat review and understand how each of them can be similar yet too different from this AI tool. Some alternatives to LiveChat AI are listed below:
- Tidio: The first one is Tidio and it is a very user-friendly application. It is a very ideal AI tool for startups and newly aspiring entrepreneurs.
- Zendesk Chat: Second alternative of LiveChat AI is Zendesk Chat and it is known to be more useful for big companies for larger customer support.
- Freshchat: Third alternative is known for omnichannel support and is very useful for customer care and support.
FAQs
What is the goal of LiveChat?
In the LiveChat review we got to know that the three major goals of his AI tool is to increase sales that happen online, to make customer service better, and provide automated customer service.
What is the minimum LiveChat pricing?
The prices of LiveChat AI starts from $20/ month and it offers a lot of features.
What can be some alternatives of LiveChat?
Tidio, Zendesk AI, Intercom, and Crisp Chat are a few examples of alternatives of LiveChat AI.
Conclusion
We have reached the end of the article on LiveChat review and how to use it. It is more than just a tool used for customer support. It is an AI tool that has helped small businesses as well as big companies work on a large scale of customer queries and answer the questions right away and within seconds. Do check out LiveChat today to know more about it!
