We all are performing our tasks and activities through technology and artificial intelligence to make it easier and less time-taking. Thanks to the latest invention of artificial intelligence, HelpDesk AI, that has made the interaction of customers to websites much easier. HelpDesk AI is one of the most useful AI tools that has made our manual tasks so much. It can gather messages emails from different apps seamlessly for better understanding.
Today we shall be discussing on the topic “Helpdesk Review: The Helpdesk Hero Your Customers Deserve?” This is very important to understand that this article will be covering the basics like meaning, features, prices, and pros, and cons. So, let’s start this journey to understand HelpDesk artificial intelligence.
What is HelpDesk AI?
HelpDesk AI is one of the most important AI tools to organise your customer emails, messages, queries in one place so that nothing gets missed. It also tries to understand what the query is to answer it on its own. One of the greatest advantages of HelpDesk is that it is not just any other customer care tool but rather it is an AI tool that has kept the entire records of the customer so that nothing gets missed.
The whole thing gets developed by Tata Inc. The aim was making betterment of the customer care and service. It tracks the questions and finds the right person to answer the queries. It also makes sure that the person is following up with the query and trying to solve it for the customer. It is hence, a very important tool and we shall be further discussing about it in the coming parts of the article on HelpDesk review.
Key Features of HelpDesk
We shall be learning about the primary features of HelpDesk that sets it apart from other AI tools. It is not just any other AI tool used for customer care and support but rather it ensures that no data gets hidden or lost. Let’s take a look at the primary features of this AI tool in this article on HelpDesk review:
Ticketing System
The messages become tickets in the HelpDesk artificial intelligence and it is also trackable. The users can easily find who asked the query at what time and also enable the people to understand when the business has replied to the message.
Multi-Channel
The most important feature of HelpDesk is that it supports and integrate multiple channels like Email, live chat, social media, etc. This is important for the seamless movement and connection of information and queries from other websites and sources.
Other AI Enhancements
It also has other AI enhancements like response tone selection where one can select if they want the tone to be formal or friendly. Many customers want different tones to their messages and answers and hence, it is important to understand and change tones and answer to them according to their liking.
File Sharing
HelpDesk also allows file sharing like docs upload and attaching links and other attachments. This is done so that it gives a variety of platform and one can train the AI through different sources.
Marketplace and Integrations
HelpDesk has integrated and connected its platform and AI tool to other apps like Shopify, Slack, LiveChat, WordPress, etc.
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How to Use HelpDesk?
We all now try to know how we can use this AI tool in this article on HelpDesk review. Below are simplest steps to use HelpDesk:
Step 1: Open HelpDesk AI tool.
Step 2: Integrate the channels like emails, messenger, chats etc.
Step 3: You can create and customise the first ticket after an email has been received.
Step 4: You can create automated answers as well. Make sure to save the answers to the frequently asked queries so that it saves time.
How the Interface of HelpDesk Works?
The HelpDesk interface is one of the most easy and friendly interfaces. It doesn’t require you have to a lot of expertise or know coding to develop or use this AI tool. Below are some points we need to remember about HelpDesk interface:
- Easy search: It has the facility of easy search so that we can know if the customer’s query has been answered.
- No coding: A user doesn’t require coding expertise to understand the interface of the HelpDesk AI and it is, hence, very user-friendly and easy.
- Web interface: The application is not available on phone, but the website works brilliantly on phones and tablets.
Pricing Plans
HelpDesk pricing is another area where we need to see or look if you want an honest opinion on HelpDesk review. Here is the list:
| PLAN NAME | PRICE | FEATURES |
| Team | $29/ month | One custom domain is available and 5 email addresses and forwarding addresses. |
| Business | $50/ month | 100 custom domains and 100 email and forwarding addresses. |
| Enterprise | Request for a call | Software engineer support, security assistance, and white label |
Pros and Cons of HelpDesk
There are a lot of advantages and disadvantages of HelpDesk AI. The main advantage of HelpDesk is that it is clean and doesn’t require technical staff. But the Bigest disadvantages can be that it doesn’t have an app on phone. Below are some pros and cons of Helpdesk:
| ADVANTAGE | DISADVANTAGE |
| It doesn’t require you to be an expert at coding or technical staff. | It doesn’t have an application on phone. |
| It provides strong automation and summaries to the messages and queries. | The advanced features are only available on business and enterprise plans. |
| It is reliable 24/7 for customer care and support. | The lowest pricing plans don’t get good templates and automation. |
| It doesn’t take extra money and is very transparent. | Customisation options are very basic compared to other applications of the same sort. |
FAQs
What is HelpDesk AI?
In the HelpDesk review we discussed that it is an artificial intelligence that has helped the businesses to organise their customer emails and chats at one place.
What is the minimum HelpDesk pricing?
The prices of HelpDesk AI start from $29/ month and it offers a lot of features.
What can be some alternatives of HelpDesk AI?
Zoho Desk, Zendesk AI, Intercom, and Crisp Chat are few examples of alternatives of HelpDesk AI.
Conclusion
We have reached the end of the article on HelpDesk review and how to use it. It is not merely just a tool for customer care and support but rather one of the most important tools to keep everything organised. It is a tool that can be used for different purposes and hence, we should definitely try it out and see how it can used in real-life.
